Shipping

Our mattresses ship from different states in the US,  (it’s not sitting in a warehouse somewhere collecting dust!). The mattress, once compressed, will ship in a box directly to your door. We will send you an email with your tracking details as soon as your mattress leaves the building.

Orders are usually processed and shipped 2-4 business days.

FREE shipping on orders over $99. We use a variety of carriers, depending on the product and region. Smaller items will be shipped with common carriers such as USPS, FEDEX and UPS.

FedEx ground shipping takes anywhere from 1-4 additional business days to arrive. If you live in a remote region, sometimes it can take more.

Forever Warranty

Our Forever Warranty guarantees the construction, materials, quality and durability of your Diamond mattress for the original purchaser. We firmly believe in making your Diamond mattress the only mattress you'll ever need. We back up Diamond's quality in absolute terms, without the fancy and overly-complex legal jargon.

Country of Origin

Designed and manufactured in the USA with domestic and imported parts.

Return Policy

We understand that sometimes a purchase simply doesn't work out. So not to worry, if you are unsatisfied with your purchase or if you need to cancel your order, simply contact us via email (cloudymattressus@gmail.com) to request a return or cancellation, and we will gladly assist you.

Show Full Details of the Return Policy

https://cloudymattress.com/pages/return-policy

120 NIGHT TRIAL

For All Diamond and Cloudy Brand Mattresses We offer a 120 No-Risk nights trial

If you're not fully satisfied, we'll pick up the mattress at no charge to you. 

Orders are usually processed and shipped 2-4 business days.

FREE shipping on orders over $99. We use a variety of carriers, depending on the product and region. Smaller items will be shipped with common carriers such as USPS, FedEX and UPS.

FedEx ground shipping takes anywhere from 1-5 additional business days to arrive. If you live in a remote region, sometimes it can take more.

For Diamond and Cloudy Brand Mattresses Usually takes 4-9 Business days to receive.

Choosing the right surface that supports a mattress can affect the way it feels. Our mattresses are designed to deliver their signature feel sitting on a firm, flat, and sturdy surface. Below are the best options to support your mattress:

• A solid platform

• A solid box/foundation

• A Bunkie board on a traditional box spring

• A slatted base

If you are unsure about your setup, give us a call or send us a quick message. We’re happy to help.

Mattress protectors are a great way to shield your mattress from life's little accidents. Ours is waterproof and machine washable.

120-night Comfort Guarantee.

It takes time to adjust to any new mattress. We respectfully ask that you give it a fair and honest trial of 30 to 60 days. Your body needs time to acclimate to see if you sleep more deeply, breathe more easily, and wake more refreshed and energized.

Return only applies only to the original owner

Only applies to purchases made directly from Cloudy Mattress

Does not apply to purchases made from third-party retailers or Amazon

Law tag must remain on the mattress. Returns are void if law tag is removed.

Mattress cannot be returned due to normal wear and tear, stains left by consumer, or because of insufficient support.

If you wish to return an unopened mattress, contact us within the 120 nights and we will arrange for return. Unopened returns must be sent back to Cloudy Mattress and confirmed by Cloudy Mattress.

Absolutely no refunds or returns will be granted after 120 nights.

Products must have been used only for its intended purpose. This includes using the product on an appropriate base, frame, or foundation. Environmental damage, such as mold, due to the misuse of the product in this way voids return eligibility.

Customer is responsible for the shipping cost of the return, or pay a fee of $399 and Cloudy Mattress will be responsible for return shipping fee.

It takes time to adjust to any new mattress. We respectfully ask that you give it a fair and honest trial of 30 to 60 days. Your body needs time to acclimate to see if you sleep more deeply, breathe more easily, and wake more refreshed and energized.

Return only applies only to the original owner

Only applies to purchases made directly from Cloudy Mattress

Does not apply to purchases made from third-party retailers or Amazon

Law tag must remain on the mattress. Returns are void if law tag is removed.

Mattress cannot be returned due to normal wear and tear, stains left by consumer, or because of insufficient support.

If you wish to return an unopened mattress, contact us within the 120 nights and we will arrange for return. Unopened returns must be sent back to Cloudy Mattress and confirmed by Cloudy Mattress.

Absolutely no refunds or returns will be granted after 120 nights.

Products must have been used only for its intended purpose. This includes using the product on an appropriate base, frame, or foundation. Environmental damage, such as mold, due to the misuse of the product in this way voids return eligibility.

Customer is responsible for the shipping cost of the return, or pay a fee of $399 and Cloudy Mattress will be responsible for return shipping fee.