Shipping & Delivery

Enjoy fast, reliable, and stress-free delivery now!

At Cloudy Mattress, we know that once you’ve made your purchase, you want your order delivered quickly and without hassle. We work with trusted shipping partners to ensure your items arrive safely and on time.

Shipping Rates

  • Free shipping on all orders over $99 within the contiguous United States

  • $9.99 flat shipping fee for orders under $99

All shipping costs are calculated at checkout, where applicable.

Where We Ship

We currently ship within the contiguous United States.

We do not ship to:

  • Alaska or Hawaii

  • International destinations

  • PO Boxes, APO, FPO, or DPO addresses

If you are unsure whether we can deliver to your location, please contact us before placing your order.

Order Processing

Once your order is placed, it is reviewed and prepared for shipment.

Typical processing times:

  • Standard products: 2–4 business days

  • Ashley products: 4–6 business days

  • Closeout items: 1–3 weeks

  • Backorder items: 2–6 weeks

Orders are processed Monday through Friday, excluding holidays.

You will receive a confirmation email once your order has been successfully placed.

Shipping and Delivery Timeframes

After processing, your order will be shipped using reliable carriers such as FedEx, UPS, or USPS.

Estimated delivery times:

  • 2–5 business days for most standard shipments

  • Additional time may be required for remote or rural locations

Please note that delivery timeframes are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Order Tracking and Updates

Once your order has been shipped, you will receive a tracking number via email.

This allows you to:

  • Monitor your shipment in real time

  • Estimate delivery dates

  • Stay informed throughout the delivery process

If you do not receive tracking information within the expected timeframe, please contact us.

Delivery Experience

Most items are delivered via standard ground shipping directly to your door.

For larger or specialty items:

  • Delivery may require additional handling time

  • In some cases, carriers may contact you to schedule delivery

Please ensure that the delivery address provided is accurate and accessible.

Delays and Unexpected Issues

While we aim for timely delivery, delays can occasionally occur due to:

  • High shipping volumes

  • Weather disruptions

  • Carrier-related issues

  • Product availability

If your order is delayed beyond the expected timeframe, our support team is available to assist and provide updates.

Order Changes and Cancellations

  • Orders may be canceled within 24 hours of placement, provided they have not yet been shipped

  • Once an order has been processed or shipped, cancellations may no longer be possible

If a cancellation is requested after shipment:

  • A 25% restocking fee may apply

  • This fee covers shipping, handling, and processing costs

Important Information

  • Delivery timelines are estimates and not guaranteed

  • Shipping carriers operate independently and may experience delays

  • By placing an order, you agree to these shipping and delivery terms

Need Assistance?

If you have any questions regarding your order, shipping status, or delivery, our support team is here to help.

Email: info@cloudymattress.com