All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. You can also initiate a return if the product has a manufacturing defect or is damaged during transit. If the product is damaged when delivered to your home, you must contact Cloudy within 48 hours and provide proof of damage. You will be responsible for shipping the item back. To return an online purchase, send us an email at cloudymattressus@gmail.com
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- Shoulder Zoned Gel ActiveDough™
Proprietary ActiveDough™ foam blend
Infused with cooling gel to regulate sleep temperature
Ventilated for increased airflow and breathability
Zoned Technology™ offers ideal amount of support
Shoulder cutout shape ideal for side sleepers
Removable Tencel™ Lyocell cover
5-year warranty guarantees high-quality construction
Our ActiveDough™ foam offers the quick-response feel and superior support of latex, plus the just-right cushion and contouring relief of memory foam. This pillow is infused with cooling gel, which draws heat away from the body for a cooler, more comfortable sleep. Zoned Technology™ features larger holes in the center of the pillow to cradle the head and smaller holes around the perimeter to support the neck. The unique shoulder cutout is specifically designed for side sleepers to align the head and neck, while the supportive memory foam relieves pressure points. The pillow is topped with a durable Tencel™ cover that helps regulates temperature for all-season comfort.
Product Specifications
30 Night Trial
Shipping, Warranty, & Returns
Shipping
Our pillows ship from different states in the US, (it’s not sitting in a warehouse somewhere collecting dust!). The pillow, once compressed, will ship in a box directly to your door. We will send you an email with your tracking details as soon as your mattress leaves the building.
Return Policy
We understand that sometimes a purchase simply doesn't work out. So not to worry, if you are unsatisfied with your purchase or if you need to cancel your order, simply contact us via email (cloudymattressus@gmail.com) to request a return or cancellation, and we will gladly assist you.
What does the warranty cover?
This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper maintenance, alteration or repair by unauthorized representatives, and damage resulting from transit or handling.
What does the Mattress warranty cover?
The Malouf mattress warranty is available for 10 years from purchase date. Customers must use a mattress protector on their mattress, or it will void the warranty.
Measurements & Dimensions
Queen 28"L x 16"W
King 35"L x 16"W
Return Policy
Accessories
All accessory returns (bedding, pillows, protectors, and toppers) must be initiated within 30 days of delivery. You can initiate a return if the product has a manufacturing defect or is damaged during transit. You will be responsible for all shipping costs associated with your return. If the product is damaged when delivered to your home, you must contact Cloudy Mattress within 48 hours and provide proof of damage.
Mattresses
Mattress returns must be initiated within 100 days of delivery. Because it takes time for your body to adjust to a new mattress, we ask that you sleep on the mattress for a minimum of 30 days. If after that time you are not satisfied with your purchase, you may initiate a return.
Mattresses only qualify for a full refund if a mattress protector was used during the 100-day trial period. If the mattress is damaged when delivered to your home, you must contact Cloudy Mattress within 48 hours and provide proof of damage.
Adjustable Bases
Adjustable base returns must be initiated within 100 days of delivery. Because it takes time for your body to adapt to an adjustable base, we ask that you try it for a minimum of 30 days. If after that time you are not satisfied with your purchase, you may initiate a return.
To be eligible for return, the adjustable base must be functional, clean, and undamaged. You will be responsible for all shipping costs associated with your return. Once it arrives, we will do an inspection of the base before initiating your return. If the adjustable base is damaged when delivered to your home, you must contact Cloudy Mattress within 48 hours and provide proof of damage.
Limited-Time Promotion With 7i Adjustable Bed base
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Ships directly to your home via FedEx and is ready to use 45 minutes after unboxing
Sizes & Dimensions
Queen 28"L x 16"W
King 35"L x 16"W