Our beds ship from different states in the US, (it’s not sitting in a warehouse somewhere collecting dust!). The bed, will ship in a box directly to your door. We will send you an email with your tracking details as soon as your mattress leaves the building.

Mattresses may be returned within 30-days of delivery. You are responsible for the cost of return shipping. We’ll keep the costs associated as low as possible, typically shipping a mattress will cost $399 - this may vary depending on location, size of mattress and availability of carrier.

Once you request a return you’ll receive an email with return instructions. That email will clearly set out the return shipping fee.

You are not required to use our shipping service. If you do not, you are responsible for the condition of the product until it arrives back at our distribution center. If shipping at your own cost please ensure you have coverage for the full order cost. If the item is damaged in transit you may not receive a refund from us, depending on the condition of the product when it is returned to us.

You are responsible for the repackaging of your mattress prior to its return. White Glove Services are not available for collection. Please ensure that you retain any packaging materials in case a return is requested.

In the rare event that your item arrives damaged, we will make every effort to resolve this for you by assisting you with a return and or sending a replacement. For scheduled deliveries, you must notate any damages on the delivery receipt or refuse the shipment at the time of delivery. Any visible imperfections to the packaging or the item itself must be recorded on the delivery receipt when signing for acceptance.

If your item is delivered damaged but delivery was unscheduled and you were not present at the time of delivery, simply report any damages right away and we will assist you in resolving this. All damages must be reported in a timely manner, so please be sure to inspect your shipment and save all original packing materials just in case.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your refund has been processed.