All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. You can also initiate a return if the product has a manufacturing defect or is damaged during transit. If the product is damaged when delivered to your home, you must contact Cloudy within 48 hours and provide proof of damage. You will be responsible for shipping the item back. To return an online purchase, send us an email at cloudymattressus@gmail.com
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- Shredded Gel Dough
- 5ided® Smooth Protector
Proprietary Gel Dough formula creates a soft, cool feel
Clusters of shredded Gel Dough memory foam are moldable for personalized comfort and increased breathability
Memory foam is encased in a soft Gel Dough sleeve to maintain a consistent feel
Washable, Tencel™ removable cover
Protects top and sides of mattress
Liquid-proof yet breathable
Stops allergens and dust mites
Five-sided mattress protection helps prevent the development of asthma
Laboratory-certified H2Pro liquid-proof membrane is quiet and breathable
Universal fit elastic ensures a secure fit for mattress depths 6”-22”
The Five 5ided® Smooth mattress protector helps prevent the development of asthma and features the laboratory-certified H2Pro® liquid-proof membrane on five sides of the mattress. With microscopic pores to allow air passage, the H2Pro® layer completely blocks liquids, viruses, dust mites and allergens. Unlike other bed protectors that sound like a plastic bag and don't cover the whole mattress, the Five 5ided® protector is quiet and includes the universal fit elastic ensuring a secure fit for mattress depths 6”-22”.
Filled with shapeable clusters of shredded Gel Dough® memory foam, the Shredded Gel Dough® pillow offers a cooler, softer memory foam that is breathable, customizable and comfortable. A soft Gel Dough® memory foam sleeve encases the pillow to keep a consistent feel while maintaining the ability to be shaped or molded for optimal comfort. A beautiful and soft Tencel™ mesh removeable cover adds the temperature- and moisture-regulating comfort of eco-friendly fabric.
Product Specifications
30 Night Trial
Shipping, Warranty, & Returns
Shipping
Our pillows ship from different states in the US, (it’s not sitting in a warehouse somewhere collecting dust!). The pillow, once compressed, will ship in a box directly to your door. We will send you an email with your tracking details as soon as your mattress leaves the building.
Return Policy
We understand that sometimes a purchase simply doesn't work out. So not to worry, if you are unsatisfied with your purchase or if you need to cancel your order, simply contact us via email (cloudymattressus@gmail.com) to request a return or cancellation, and we will gladly assist you.
What does the warranty cover?
This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper maintenance, alteration or repair by unauthorized representatives, and damage resulting from transit or handling.
What does the Mattress warranty cover?
The Malouf mattress warranty is available for 10 years from purchase date. Customers must use a mattress protector on their mattress, or it will void the warranty.
Measurements & Dimensions
Queen 28"L x 16"W
King 35"L x 16"W
Return Policy
Accessories
All accessory returns (bedding, pillows, protectors, and toppers) must be initiated within 30 days of delivery. You can initiate a return if the product has a manufacturing defect or is damaged during transit. You will be responsible for all shipping costs associated with your return. If the product is damaged when delivered to your home, you must contact Cloudy Mattress within 48 hours and provide proof of damage.
Mattresses
Mattress returns must be initiated within 100 days of delivery. Because it takes time for your body to adjust to a new mattress, we ask that you sleep on the mattress for a minimum of 30 days. If after that time you are not satisfied with your purchase, you may initiate a return.
Mattresses only qualify for a full refund if a mattress protector was used during the 100-day trial period. If the mattress is damaged when delivered to your home, you must contact Cloudy Mattress within 48 hours and provide proof of damage.
Adjustable Bases
Adjustable base returns must be initiated within 100 days of delivery. Because it takes time for your body to adapt to an adjustable base, we ask that you try it for a minimum of 30 days. If after that time you are not satisfied with your purchase, you may initiate a return.
To be eligible for return, the adjustable base must be functional, clean, and undamaged. You will be responsible for all shipping costs associated with your return. Once it arrives, we will do an inspection of the base before initiating your return. If the adjustable base is damaged when delivered to your home, you must contact Cloudy Mattress within 48 hours and provide proof of damage.
Choose Your Package And Save Big On Your Order!
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Ships directly to your home via FedEx and is ready to use 45 minutes after unboxing
Sizes & Dimensions
Queen 28"L x 16"W
King 35"L x 16"W