Our beds ship from different states in the US, (it’s not sitting in a warehouse somewhere collecting dust!). The bed, will ship in a box directly to your door. We will send you an email with your tracking details as soon as your mattress leaves the building.

All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

In the rare event that your item arrives damaged, we will make every effort to resolve this for you by assisting you with a return and or sending a replacement. For scheduled deliveries, you must notate any damages on the delivery receipt or refuse the shipment at the time of delivery. Any visible imperfections to the packaging or the item itself must be recorded on the delivery receipt when signing for acceptance.

If your item is delivered damaged but delivery was unscheduled and you were not present at the time of delivery, simply report any damages right away and we will assist you in resolving this. All damages must be reported in a timely manner, so please be sure to inspect your shipment and save all original packing materials just in case.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your refund has been processed.